Here's how to print a test page using a Mac ®. Set the correct printer in Heartland Retailįrom within Heartland Retail, navigate to the Point of Sale and click the menu ☰ button in the top left corner, then click Settings.These instructions are for a Windows computer. You can find Heartland Retail Connect installation instructions and troubleshooting steps here.ĥ. Make sure Heartland Retail Connect is running If nothing printed, try following the previous steps under the Printer is offline section.Ĥ. If it printed sucessfully, proceed to the next step. This should print a test page to your receipt printer. On the first page it should have a button that says Print Test Page. To do this, right click on your printer, and select Printer Properties.
If your printer is showing as online, we will check communication between Windows and your printer by printing a test page. If the previous steps failed to get your device to show up as online, you will need to contact your printers manufacturer for further support as it is a connection issue between Windows and your receipt printer. You will then follow the printers instructions to re-connect the device.Ĥ. If it asks you to verify you want to remove the device, click yes. Right click on the printer icon and select Remove. Unplug the printer from the computer by removing the USB cable. This will start the built in Windows Troubleshooter which can sometimes help identify the issue.ģ.
Right click on the printer icon and select Troubleshoot.
This will cause your computer to re-setup the drivers for the device and can sometimes help identify the printer.Ģ. Unplug the USB cable from the computer and try to plug it in to a different available USB port. If your printer is displaying as offline, this means your computer is not able to communicate with your printer.ġ. If your printer is displaying as online, you can skip the next step and proceed to printing a test page.
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